Privacy Policy

1. Information We Collect

We collect only the information necessary to operate the Service, verify accounts, prevent fraud, and process payments:

Account information

First name, last name, email address, and a hashed password.

Device and network information

Device fingerprint and IP address, collected at signup and used to detect duplicate accounts, automated signups, and abuse of free trial credits.

Call recordings and derived data

The audio files you upload, the transcripts produced from them, and the AI-generated analysis, scores, and coaching feedback derived from those transcripts. This is the core function of the Service.

Payment information

When you pay by InstaPay or e-wallet transfer, the transaction details needed to confirm and reconcile your payment, including the payment reference and any receipt you send us. We do not store your full InstaPay credentials or banking login details. Receipts are currently sent to us over WhatsApp, and WhatsApp's own privacy practices govern that message.

We do not collect location data, contacts, or biometric identifiers.

2. Recordings of Other People

Call recordings you upload will usually contain the voice and words of someone who is not a Dialy user — a lead, a customer, or a prospect. That person's speech is their personal data, and processing it carries obligations that fall on you as the person who recorded and uploaded the call.

You are responsible for having a lawful basis to record and upload each call, including giving any notice or obtaining any consent that the law of your jurisdiction and the other party's jurisdiction requires. Many jurisdictions require that all parties to a call be informed that it is being recorded. We process these recordings on your instructions, as your service provider; we do not independently obtain consent from the people on your calls.

If someone on a recorded call contacts us directly about their data, we will refer them to you and assist you in responding.

3. How We Use Your Information

We use the information above to:

• •Create and secure your account, including OTP-based email verification
• •Transcribe, analyse, and score the calls you upload, and generate coaching feedback from them
• •Detect and prevent fraudulent signups and trial-credit abuse, via device fingerprint and IP analysis
• •Process and confirm payments
• •Communicate with you about your account, such as verification codes and security notices
• •Comply with legal obligations where applicable

We do not sell your personal information to third parties.

4. Third-Party Service Providers

We use the following services to operate Dialy. Each processes data on our behalf, and their own privacy and security practices apply to the data they handle:

Supabase

Database and backend infrastructure — account data, transcripts, and analysis results.

Cloudinary

Storage and delivery of the call audio files you upload.

AssemblyAI

Speech-to-text transcription of your uploaded calls, including speaker identification.

Cohere

AI analysis of call transcripts to produce scores and coaching feedback.

Resend

Delivery of transactional email, including one-time verification codes.

Fly.io

Runs our application servers, located in Frankfurt, Germany.

InstaPay

Payment processing. InstaPay's own terms and privacy practices govern the payment transaction itself.

Your call audio and transcripts are sent to Cloudinary, AssemblyAI, and Cohere in order to produce the analysis the Service exists to provide.

We may add or change service providers over time; if a change materially affects how your data is handled, we will update this policy.

5. Data Retention

We retain your account information, call recordings, transcripts, and analysis results for as long as your account is active.

If you delete your account, we delete your personal information — including your name, email address, uploaded recordings, transcripts, and analysis results — within 7 days.

We retain the following after deletion:

• •A one-way hash of your email address and device fingerprint, kept indefinitely to prevent the free trial from being claimed repeatedly by the same person. These are stored as hashes, not as readable values.
• •Payment and order records, where we are required to retain them for tax or accounting purposes.

6. Your Rights

Depending on your location, you may have rights to:

• •Access the personal data we hold about you
• •Request correction of inaccurate data
• •Request deletion of your data
• •Object to or restrict certain processing

To exercise any of these rights, contact us at support@dialy.site.

7. Security

We take reasonable technical and organizational measures to protect your data, including password hashing, rate-limited account creation, and time-limited signed URLs for access to uploaded audio. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. For full detail on how we protect your data, see our Security page.

8. Children's Privacy

Dialy is a business tool and is not intended for use by anyone under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us at support@dialy.site so we can review and remove it.

9. International Users

Our primary user base is in Egypt. Your information — including call recordings and transcripts — is processed and stored on servers operated by our service providers, which may be located outside your country of residence, including in the United States and the European Union (our application servers run in Frankfurt, Germany).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above when we do. Continued use of the Service after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at support@dialy.site.